FAQs
Store basics, shopping environment, and standard policies
General Store Info & Policies
What types of pets do you cater to?
We cater to dogs and cats but always have ways to get you the products you need for all of your animal companions.
Do you sell pets, or do you only offer supplies?
We focus exclusively on providing high-quality pet supplies, including food, toys, grooming products, and accessories. We do not sell pets. We recommend checking out some amazing rescues in town if you are looking for a new family member.
Can I bring my pet into the store?
Yes, we love when customers bring their pets! In fact, we want you to! We welcome well-behaved pets on leashes or in carriers to ensure a safe and enjoyable shopping experience for everyone. We also provide a special shopping experience for reactive and shy dogs because that shit is hard!
Do you offer grooming services?
We specialize in self-wash stations rather than grooming services. Our self-wash stations provide everything you need for a fantastic bathing experience for your pet. Enjoy the convenience of washing your pet yourself in a clean and comfortable environment, with all the tools and products provided. It's a great way to bond with your pet while ensuring they look and feel their best!
Do you have a return policy?
Yes, we have a flexible return policy. Items in their original condition with proof of purchase can typically be returned or exchanged within a 30 day period.
What's on the shelves, sustainability, and restocks
Products & Inventory
How often do you restock your inventory?
We regularly update our inventory to ensure we offer the latest and highest-quality products for your pets. Restocking frequency varies based on demand and seasonal trends.
Are your products eco-friendly or sustainable?
We prioritize eco-friendly and sustainable products ALWAYS. Look for our selection of environmentally conscious items, including biodegradable waste bags and natural grooming products. If you see something that doesn't align with these values, let us know.
Self dog wash experience, rules, and booking
Self-Wash Stations
How does the self dog wash work?
Our self dog wash stations are easy to use. Simply bring your dog to the station, select the appropriate shampoo and conditioner from our range of products, and use our grooming tools and equipment provided. We have everything you need for a thorough bath and grooming session.
Can I book a self dog wash in advance?
You can reserve a bath on our website or just pop in! We might have a wait, but did you know you can get a frosé across the street!?
Do you provide drying stations at the self dog wash?
Yes, we provide drying equipment such as high-velocity dryers to help efficiently dry your dog's coat after bathing.
Can I bring multiple dogs to use the self dog wash at once?
Our self dog wash stations are typically designed for one dog at a time to ensure a comfortable and efficient experience for both you and your pet.
Is there assistance available if I need help during the self dog wash?
Absolutely! Our staff is always available to assist you with using the equipment, selecting the right products for your dog, or answering any questions you may have.
How long can I use the self dog wash station for?
Typically, we allocate a set amount of time per session to accommodate each dog's grooming needs. If you require additional time, please check with our staff for availability.
Are there any breed or size restrictions for using the self dog wash?
Our stations are designed to accommodate dogs of various sizes and breeds. If you have specific concerns, feel free to ask our staff for assistance.
Is there a minimum age requirement for using the self dog wash stations?
For safety reasons, we require that all dogs using our self dog wash stations be fully vaccinated.
Do you offer any special promotions or packages for frequent users of the self dog wash?
Yes, we often have special promotions and packages available for frequent users of our self dog wash stations.
How often should I bathe my dog using the self dog wash?
The frequency of bathing depends on your dog's breed, coat type, and lifestyle. Our staff can provide guidance on recommended bathing schedules based on your pet's needs.
Can I use the self dog wash if my dog has special grooming requirements or medical conditions?
Please consult with your veterinarian before using our self dog wash stations if your dog has any special grooming requirements or medical conditions. Our staff can provide guidance on using appropriate products and techniques.
Can I use the self dog wash if my dog was sprayed by a skunk?
We apologize, but for the safety and comfort of all our customers, we do not allow dogs that have been sprayed by skunks to use our self-wash stations. Skunk spray contains oils and chemicals that can be difficult to remove and may cause discomfort to other pets using the facilities. We recommend seeking professional assistance for skunk odor removal to ensure a thorough and safe cleaning process for your pet and others. Thank you for understanding.
Advice, customer care, community involvement, and staying in touch
Community & Support
Can I get advice on pet care or product recommendations?
Absolutely! Our knowledgeable staff members are passionate about pets and happy to provide advice on pet care, recommend products, and address any concerns you may have.
Do you support local animal shelters or rescue organizations?
We're committed to making a difference in the lives of animals. We will actively be supporting Soul Dog Rescue through events, donations, and featuring their adoptable pets. Join us in giving back and making a positive impact on the welfare of pets in need.
How can I stay informed about new products and promotions?
Stay connected with us through our website, social media channels, and by signing up for our newsletter. We regularly update these platforms with information about new products and upcoming promotions.
How can I provide feedback or contact customer service?
We value your feedback! You can reach out to us through our website's contact form, by phone, or visit us in-store. Our customer service team is here to assist you. Seriously, we love a good bitch session!
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